Refund Policy for BigJpg AI

Elke Hwang (BigJPG.AI)
Refund Policy

Version 1.0 · Last Updated: July 30, 2026

This Refund Policy forms part of our Terms of Service and expands on Section 7 of those Terms. Where this page and the Terms of Service differ, the Terms of Service prevail. Read the full Terms at https://bigjpg.ai/tos.

## Summary

- First paid purchase? You have 7 days to ask for a full refund, no reason required.
- Charged twice, or charged the wrong amount? Fully refunded, whenever it happened.
- Service down for 72 hours or more? Pro-rated refund or account credit.
- Cancelling a subscription is separate from a refund — cancelling stops future charges but does not by itself refund the current period.
- Email support@bigjpg.ai with your account email and the transaction ID. We reply within 2 business days.

## 1. What We Sell

BigJPG.AI offers three paid options:

- Pro (Monthly) — recurring subscription, billed every month.
- Pro (Yearly) — recurring subscription, billed every 12 months.
- Lifetime — a single one-time purchase, no recurring charge.

Current pricing is published at https://bigjpg.ai/#pricing. All plans are digital services with immediate access on payment.

## 2. General Principle

Because access to paid features is granted immediately on payment, fees are generally non-refundable except in the circumstances listed in Section 3 below, or where applicable law requires otherwise.

## 3. When You Are Entitled to a Refund

### 3.1 7-Day Guarantee for First-Time Purchasers
If this is your first paid purchase of any BigJPG.AI plan — Pro Monthly, Pro Yearly, or Lifetime — you may request a full refund within 7 days of the initial charge. You do not need to give a reason.

This applies once per user. If you have previously received a refund from us, subsequent purchases are not covered by this guarantee (see Section 5).

### 3.2 Duplicate or Incorrect Charges
If you were billed twice for the same period, billed after cancelling, or billed an amount that does not match the price shown at checkout, we will refund the difference in full — regardless of how long ago the charge occurred. This is a billing error on our side and is not subject to any time limit.

### 3.3 Extended Service Outage
If the Service is unavailable for 72 consecutive hours or more due to a cause within our control, active subscribers may request a pro-rated refund or an account credit covering the affected period. Outages caused by your device, browser, or internet connection are not covered, since image processing runs locally in your browser.

### 3.4 Statutory Rights
Where the law of your country grants you a right of withdrawal or refund — for example, the 14-day right of withdrawal available to consumers in the EU and the UK — that right applies in full and is not limited by this policy. Tell us in your request that you are exercising a statutory right and we will process it accordingly.

### 3.5 If We End Your Access Without Fault on Your Part
If we terminate your account for a reason other than your breach of our Terms, or if we permanently discontinue the Service, we will refund the unused portion of any prepaid subscription period on a pro-rated basis. Lifetime licence holders receive a pro-rated refund calculated over the 12 months following purchase; no refund is due where the Service has operated for more than 12 months after the Lifetime purchase.

## 4. How to Request a Refund

Email **support@bigjpg.ai** with:

1. The email address on your BigJPG.AI account.
2. The transaction ID, or the date and amount of the charge.
3. Which plan you purchased.
4. The reason for your request (optional if you are using the 7-day guarantee).

What happens next:

- We acknowledge your request within 2 business days.
- Eligible refunds are processed within 5 to 10 business days.
- Refunds are returned to the original payment method. How quickly the money appears on your statement depends on your card issuer or bank — typically 5 to 10 further business days.
- If we cannot approve your request, we will tell you why.

Please contact us before opening a dispute or chargeback with your bank. Chargebacks take considerably longer to resolve and result in your account being suspended while the dispute is open. See Section 8 of our Terms of Service.

## 5. What Is Not Refundable

- Subscription periods that have already elapsed, except as set out in Section 3.
- Requests made after the applicable window has closed — for example, a first-purchase refund requested on day 10.
- Second and subsequent purchases, where you have already received a refund from us on an earlier purchase.
- Accounts terminated for breach of our Terms of Service or Acceptable Use Policy. Where we terminate an account for breach, any unused prepaid balance is forfeited.
- Dissatisfaction with output quality where the source image was low-resolution or heavily compressed. Upscaling enlarges an image; it cannot recreate detail that is not present in the original. The free tier exists so you can test results on your own images before paying — we encourage you to do so.

## 6. Refund Abuse

We reserve the right to decline a refund request where there is evidence of abuse — for example, buying a plan, processing a large batch of images within a short period, and then requesting a refund; or repeated purchase-and-refund cycles across multiple accounts or payment methods. Where we decline on this basis, we will explain the reason.

## 7. Cancellation Is Not the Same as a Refund

Cancelling a subscription stops future charges. It does not automatically refund the period you have already paid for — your access continues until the end of that period.

To cancel: sign in, open your Account menu, and select **Billing** to open the customer portal, where you can cancel, update your payment method, and view invoices. You can also email support@bigjpg.ai from your registered address.

If you want both — to cancel and to be refunded for the current period — say so explicitly in your email, and we will assess the refund against Section 3.

## 8. Payment Processing

Payments are processed by our payment processors, Creem and Waffo Pancake. Refunds are issued through the same processor that handled the original payment. We never store your card details.

If a charge on your statement is unfamiliar, contact support@bigjpg.ai before disputing it — the descriptor may not match the BigJPG.AI name exactly.

## 9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced by email to registered users and by notice on the Website at least 14 days before they take effect. The policy in force at the time of your purchase is the one that applies to that purchase.

## 10. Contact

support@bigjpg.ai — monitored for refunds, billing, cancellations, and general support. We reply within 2 business days.

Operator: Elke Hwang (sole trader), Hong Kong SAR
Governing law: Hong Kong SAR — see Section 14 of our Terms of Service.

Last Updated: July 30, 2026 · BigJPG.AI · https://bigjpg.ai